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Privacy Policy and Terms of Use
Privacy Policy
Basic information regarding the protection of personal data transferred to ticm is provided below. In order to fulfill its obligation to provide information under Article 10 of the Personal Data Protection Law No. 6698 (“KVKK”), ticm presents the following explanations to our customers and third parties using our website. ticm reserves the right to update this Privacy Notice at any time in accordance with changes in applicable legislation.
What is the legal basis for TICM's collection of personal data?
There are regulations in various laws regarding the use of our customers’ personal data. First and foremost, the principles of personal data protection are established by the Personal Data Protection Law (KVKK). Additionally, Law No. 6563 on the Regulation of Electronic Commerce also contains provisions regarding the protection of personal data. Under the provisions of the Turkish Penal Code No. 5237, criminal penalties are also provided for in certain cases to ensure the protection of personal data. Furthermore, the collection and use of data are necessary to fulfill our obligations arising from the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
What methods does Ticm use to collect personal data?
The data provided by our customers who conduct operations on the ticm.com.tr website or through our mobile applications is processed by ticm in accordance with our customers’ consent and applicable laws.
The www.ticm.com.tr website, owned by ticm, uses cookies. A cookie is a file, typically consisting of letters and numbers, that is stored on the internet browser or hard drive of the device being used, enabling the identification of that device.
In order to provide better service to visitors of www.ticm.com.tr and in accordance with its legal obligations, the website will collect, process, share with third parties, and securely store your browsing information, provided that such information is not used for purposes or within a scope beyond those specified in this Privacy Policy. www.tic-m.com stores information collected through cookies, log files, clear GIFs, and/or third-party sources to create a summary of your preferences. www.ticm.com.tr may track your browsing information and/or usage history on the site to provide you with personalized promotions, offer promotions and marketing offers, improve the content of the website or mobile app according to your preferences, and/or determine your preferences. www.ticm.com.tr may match information collected from you on the site through different methods or at different times—such as information collected online and offline—and may use this information in conjunction with information obtained from other sources, such as third parties. www.ticm.com.tr uses session cookies and persistent cookies in its mobile app. A session cookie expires when you close your browser. A persistent cookie, on the other hand, remains on your hard drive for a long time. You can delete persistent cookies and opt out of both session cookies and persistent cookies by following the instructions in your web browser’s help file or by visiting “www.allaboutcookies.org” or “www.youronlinechoices.eu”. If you reject persistent cookies or session cookies, you can continue to use the website or mobile app, but you may not be able to access all features of the website or mobile app, or your access may be limited.
How Are Website Cookies Used?
www.ticm.com.tr uses cookies to remember your preferences and personalize your experience on the website and mobile app. This includes cookies that save your password and keep your website/mobile app session open, thereby sparing you the hassle of entering your password multiple times on each visit, as well as cookies that recognize and remember you during your subsequent visits to the website/mobile app.
We use cookies to track how you use the website/mobile app, including measuring your usage—such as where you accessed the www.tic-m.com website from, what content you viewed on the website/mobile app, and the duration of your visit. The www.ticm.com.tr website may also use cookies to enable “advertising technology” in order to serve you ads that it believes may interest you when you visit search engines, the website, the mobile app, and/or websites where the website displays ads. Advertising technology uses information from your previous visits to the website/mobile app and the websites/mobile apps where the website displays ads to serve you personalized ads. When serving these ads, a unique third-party cookie may be placed on your browser to allow the website to recognize you. ticm also uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to analyze how users interact with the website, mobile app, and/or mobile site through statistical information and reports. For more information about the use of Google Analytics, please visit:
http://www.google.com/intl/tr/policies/privacy/#infocollect In the mobile app, the app’s SDK is used instead of cookies)
What purposes does TİCM use personal data for?
ticm may record, store, update, disclose to third parties, transfer, classify, and process your personal information in cases and to the extent permitted by legislation.
Your personal data is used for the following purposes:
To record address and other necessary information for communication,
To contact our customers regarding the terms, current status, and updates of the contracts we have concluded pursuant to the relevant provisions of the Distance Sales Contract and the Consumer Protection Law, and to provide the necessary information,
To organize all records and documents that will serve as the basis for processing in electronic (internet/mobile, etc.) or paper environments,
To fulfill the obligations undertaken under the contracts concluded pursuant to the relevant provisions of the Distance Sales Contract and the Consumer Protection Law,
To provide information to public officials upon request and as required by legislation on matters related to public security,
To provide our customers with a better shopping experience, to inform our customers about products they may be interested in by “taking into account our customers’ areas of interest,” and to communicate campaigns,
To increase customer satisfaction, to recognize our customers who shop through the website and/or mobile applications and use this information in customer environment analysis, to use it in various marketing and advertising activities, and within this scope to organize surveys electronically and/or physically through contracted institutions,
To provide recommendations to our customers through our contracted institutions and business partners, to inform our customers about our services, and to evaluate customer complaints and suggestions regarding our services,
To fulfill our legal obligations and exercise our rights arising from the applicable legislation.
How does Ticm protect your personal data?
Personal data shared with ticm is under the supervision and control of ticm. As the data controller, ticm has undertaken the responsibility to establish the necessary organization and to take and adapt technical measures in order to protect the confidentiality and integrity of information in accordance with the provisions of the relevant legislation in force. Being aware of our obligations in this regard, we would like to inform you that penetration tests are periodically conducted in compliance with international and national technical standards concerning data privacy, and that we continuously update our data processing policies within this scope.
Does ticm share your personal data?
The sharing of our customers' personal data with third parties takes place within the framework of the customers' consent, and as a rule, personal data is not transferred to third parties without our customer's approval. However, due to our legal obligations and limited to these obligations, personal data is shared with courts and other public institutions. In addition, personal data is transferred to contracted third parties in order to provide the services we undertake and to perform quality control of the services provided.
Necessary technical and legal measures are taken during data transfers to third parties in order to prevent violations of rights. Nevertheless, ticm is not responsible for violations arising from the data protection policies of the third party receiving the personal data and for breaches occurring within the risk area under the responsibility of the third party.
Your personal data may be shared with ticm’s shareholders, our direct/indirect domestic/foreign affiliates, program partner institutions and organizations with which we cooperate in order to carry out our activities, domestic/foreign persons and institutions from which we receive cloud storage services for data storage, domestic/foreign organizations with which we have agreements regarding the sending of commercial electronic messages to our customers, the Interbank Card Center (BKM), the banks we have agreements with, and various domestic and foreign agencies, advertising companies, and survey companies within the scope of various marketing activities in order to provide you with better service and ensure customer satisfaction, as well as other domestic/foreign third parties and our relevant business partners.
What are your rights arising from the Law on the Protection of Personal Data?
In accordance with the KVKK, regarding your personal data:
To learn whether it has been processed,
To request information if it has been processed,
To learn the purpose of processing and whether it is being used in accordance with that purpose,
To know the third parties to whom it has been transferred within or outside the country,
To request its correction if it has been processed incompletely or incorrectly,
Requesting the erasure or destruction of your personal data under the conditions set forth in Article 7 of the KVKK,
Requesting that the third parties to whom your data has been transferred be informed of the actions taken in accordance with the provisions of subparagraphs (d) and (e) above,
Objecting to a decision made solely through automated systems that results in a negative outcome for you,
We would like to remind you that you have the right to request compensation for any damage suffered as a result of the processing of your personal data in violation of the KVKK.
How can I stay informed about amendments in personal data legislation?
Your rights under the KVKK are the obligations of TICM. We would like to inform you that we process your personal data with this awareness and to the extent required by the legislation, that we will update this information on our page in accordance with the new legislation in the event of legal changes, and that you can always easily follow the updates on this page.
How can I ensure that the data is kept up to date and accurate?
In accordance with Article 4 of the KVKK, TICM has an obligation to keep your personal data accurate and up to date. In this context, in order for TICM to fulfill its obligations arising from the legislation in force, our customers must share their accurate and up-to-date data with TICM. If your data changes in any way, we kindly request you to update your data by contacting us through the communication channels specified on the Contact page.
Under the KVKK, TICM processes your personal data for the following purposes:
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To fulfill legal obligations arising from the legislation in force,
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To provide and improve our services in line with the commercial relationship established with our customers,
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To carry out marketing, analysis, and communication activities within the scope of your explicit consent and technical requirements,
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To ensure data security and prevent unauthorized access.
To the extent and in cases permitted by the legislation, TICM will be able to record, store, update, disclose to third parties, transfer, classify, and process your personal information. Your personal data is used for the following purposes:
To record the address and other necessary information for communication,
To communicate with our customers regarding the conditions, current status, and updates of the contracts we have concluded under the relevant articles of the distance sales contract and the Law on the Protection of Consumers, and to provide the necessary information,
To organize all records and documents that will be the basis for processing in electronic (internet/mobile etc.) or paper environment,
To fulfill the obligations undertaken in accordance with the contracts we have concluded under the relevant articles of the distance sales contract and the Law on the Protection of Consumers,
To provide information to public officials on matters related to public safety upon request and in accordance with the legislation,
To provide our customers with a better shopping experience, to inform our customers about our products that they may be interested in "by taking into account our customers' interests", and to convey campaigns,
To increase customer satisfaction, to recognize our customers who shop from the website and/or mobile applications and to use this in customer profile analysis, to use it in various marketing and advertising activities, and within this scope, to organize surveys in electronic and/or physical environments through contracted organizations,
To offer suggestions to our customers by our contracted institutions and solution partners, to inform our customers about our services, and to evaluate customer complaints and suggestions regarding our services,
To fulfill our legal obligations and to exercise our rights arising from the legislation in force.
How does TICM protect your personal data?
Personal data shared with TICM is under the supervision and control of TICM. In accordance with the provisions of the relevant legislation in force, TICM, in its capacity as data controller, has assumed the responsibility to establish the necessary organization and to take and adapt technical measures in order to protect the confidentiality and integrity of information. Being aware of our obligation in this regard, we would like to inform you that penetration tests are conducted at periodic intervals in accordance with international and national technical standards on data privacy, and within this scope, we constantly update our data processing policies.
Does TICM share your personal data?
The sharing of personal data belonging to our customers with third parties takes place within the framework of the customers' consent, and as a rule, personal data is not transferred to third parties without our customers' approval. However, due to and limited to our legal obligations, personal data is shared with courts and other public institutions. In addition, personal data is transferred to contracted third parties in order to provide the services we have undertaken and to perform quality control of the services provided. Necessary technical and legal measures are taken to prevent rights violations during data transfer to third parties. Nevertheless, TICM is not responsible for violations that occur due to the data protection policies of the third party receiving the personal data and within the risk area under the responsibility of the third party. Your personal data may be shared with TICM’s shareholders, our direct/indirect domestic/foreign affiliates, program partner institutions and organizations with which we cooperate to carry out our activities, domestic/foreign individuals and institutions from which we receive cloud storage services, domestic/foreign organizations with which we have agreements for sending commercial electronic messages to our customers, the Interbank Card Center (BKM), our contracted banks, and various domestic and foreign agencies, advertising companies, and survey companies within the scope of various marketing activities to provide you with better service and ensure customer satisfaction, as well as with other domestic/foreign third parties and our relevant business partners.
What are your rights arising from the Law on the Protection of Personal Data?
Under the KVKK, we would like to remind you that you have the right to:
Learn whether your personal data is processed,
Request information if it has been processed,
Learn the purpose of processing and whether it is used in accordance with its purpose,
Know the third parties to whom it is transferred at home / abroad,
Request correction if it is processed incompletely / incorrectly,
Request its deletion / destruction within the framework of the conditions provided for in Article 7 of the KVKK,
Request notification of the operations carried out in accordance with subparagraphs (d) and (e) listed above to third parties to whom it has been transferred,
Object to the occurrence of a result against you due to it being analyzed exclusively by automated systems,
Request compensation for damages in case you incur damages due to unlawful processing contrary to the KVKK.
How can I stay informed about amendments in personal data legislation?
Your rights under the KVKK are the obligations of TICM. We would like to inform you that we process your personal data with this awareness and to the extent required by the legislation, that we will update this information on our page in accordance with the new legislation in the event of legal changes, and that you can always easily follow the updates on this page.
How can I ensure that the data is kept up to date and accurate?
In accordance with Article 4 of the KVKK, TICM has an obligation to keep your personal data accurate and up to date. In this context, in order for TICM to fulfill its obligations arising from the legislation in force, our customers must share their accurate and up-to-date data with TICM. If your data changes in any way, we kindly request you to update your data by contacting us through the communication channels specified on the Contact page.